Refund policy

Last Updated: June 2026

Welcome to GUFANKA. Customer satisfaction is important to us. This Refund & Return Policy explains how returns, refunds, replacements, and cancellations are handled for purchases made through:

www.gufanka.com

1. Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned with original packaging.
• All accessories, manuals, and included items must be returned.
• Proof of purchase must be provided.

2. Non-Returnable Items

The following items cannot be returned:

• Personal-use earphones and earbuds that have been opened or used.
• Clearance or final-sale products.
• Gift cards.
• Digital products or downloadable content.
• Customized or personalized items.

3. Damaged or Defective Products

If your product arrives damaged, defective, or incorrect:

• Contact us within 7 days of delivery.
• Provide photographs or videos showing the issue.
• Our team will review the claim and may offer:
  • Replacement
  • Refund
  • Store Credit

4. Refund Process

• Approved refunds will be processed to the original payment method.
• Refund processing may take 5–10 business days depending on your payment provider.

5. Order Cancellation

Orders may be cancelled before shipment.

Once an order has been shipped, it can no longer be cancelled and must follow the return procedure.

6. CJ Dropshipping Fulfillment

Many products sold on GUFANKA are fulfilled through trusted third-party logistics partners, including CJ Dropshipping.

Delivery times may vary depending on:

• Product availability
• Destination country
• Customs processing
• Shipping carrier performance

7. Shipping Time

• Processing Time: 1–3 Business Days
• Estimated Delivery: 7–20 Business Days
• Delivery times may vary depending on destination country and customs clearance.

8. Order Tracking

Once your order has been shipped, a tracking number will be provided so you can monitor your shipment online

9. Shipping Costs

• Original shipping charges are generally non-refundable.
• Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect.

10. Product Warranty

Selected products may include a limited manufacturer warranty. Warranty coverage varies depending on the product and supplier.

11. European Union Customer Rights

For customers located in the European Union, including Portugal:

• Access your personal data.
• Correct inaccurate information.
• Request deletion of data.
• Withdraw marketing consent.
• Request data portability.

Nothing in this policy limits your rights under applicable EU consumer protection laws.

12. Contact Us          © 2026 GUFANKA. All Rights Reserved.